Start here Canonical page for every new team member. The same mistakes, in one place, before the access list. New Team Member → It was 2 AM in Los Angeles. Leo Pohlmann and I had spent the entire day at Six Flags Magic Mountain, rode twenty-some rides until we nearly threw up, left the park at 10 PM, and then …
5 Steps to Own Your Own Marketing
If you’re a business owner paying an agency to handle your marketing, there’s a good chance you have no idea what’s actually happening with your money. That’s not because your agency is trying to scam you. It’s because most business owners never set up the right systems to stay informed. I’ve been in this game a long time. I was …
How to Order Custom Face Socks
The most overlooked tactic in business is saying thank you. Not a generic email, not a Hallmark card, not a fruit basket that arrives in December along with everyone else’s. I’m talking about personalized, thoughtful gifts that make people feel seen. 25 years ago, when I was working at American Airlines, I had a drawer full of thank you cards …