Why our software is AWFUL

Somebody told me this afternoon that he saw no value in our social analytics tool. And you know what? I completely agreed. We messed up because we didn’t care to ask him what his goals were. So the fact that we have a couple hundred metrics across Facebook, twitter, YouTube, Instagram, and other sources– it meant nothing to him. We …

Social posting during a crisis– experts react

Jason Miller of Marketo said that he turned off his social media channels when he heard about what happened in Boston yesterday. Koka Sexton agrees, noting, that Sprout Social, a community management tool, even put an alert at the top of the screen about Boston. Peter Shankman caught some flak by posting the following comment: Would it be insensitive to …