Why ROR is becoming more important than ROI

“A Brand is what a business does, a Reputation is what people Remember.” Ted Rubin, author Return on Relationship I can’t tell you how many times I have heard the question – “what is our ROI on that?” – in relation to social media. With the introduction of social media platforms, businesses have long struggled to figure out what their ROI …

Social Media Today Webinar Today @ 9 AM

I’ll be in a webinar this morning at 9 AM with Social Media Today. In it, we’ll be talking about paid and organic exposure on Facebook. But before all that, to make sure you’re up to speed, there are a few stats and facts you should know: Last September Facebook changed it algorithm, so users see less in their News …

Why our software is AWFUL

Somebody told me this afternoon that he saw no value in our social analytics tool. And you know what? I completely agreed. We messed up because we didn’t care to ask him what his goals were. So the fact that we have a couple hundred metrics across Facebook, twitter, YouTube, Instagram, and other sources– it meant nothing to him. We …

Social posting during a crisis– experts react

Jason Miller of Marketo said that he turned off his social media channels when he heard about what happened in Boston yesterday. Koka Sexton agrees, noting, that Sprout Social, a community management tool, even put an alert at the top of the screen about Boston. Peter Shankman caught some flak by posting the following comment: Would it be insensitive to …