I’ve wasted hours per day answering the same questions over and over.
The more people we have, the worse the problem gets.
Same with more clients– yet, who doesn’t want to have more clients?
And who wants to appear rude or “too important” to field questions from a client or team member?
Enter ChatGPT, who (I said “who”, I know) can answer your questions clearly and patiently using your own materials.
We publish these answers in blog posts so that anyone searching Google can find the answers.
And we empower team leads to contribute to our knowledge base.
The “custom instructions” in ChatGPT are helpful but nowhere close to putting information out there on our websites for the AI to learn.
While the current knowledge cut-off date for ChatGPT is January 2022 (some people have reported April 2023), it’s just a matter of time until the AI has your current data, much like Google/Bing.
For those of you who prefer Bard (Google’s AI chatbot)– I’ll say that I like its search-like capability. But it’s not as creative and doesn’t provide the same level of intuitive reasoning yet.
We don’t just have a couple of VAs dedicated to uploading everything we know into web pages for eventual discovery by the AI.
We have EVERYONE doing it.
I’m making a big bet (which I don’t see as a gamble at all) that the businesses that thrive a year from now are those that are actively feeding the AI.
I’m like the Asian AI Noah warning of the impending Flood.
Are you getting in the boat?