This Is Why Our VAs Should Never Mark Their Own Tasks as Complete

don't mark tasks as complete

We have a painful issue with well-meaning folks who are marking their own Basecamp tasks done, when not actually done. And when it’s marked done, we believe it’s done– so there is no way to rescue it– unless someone like me manually reviews everything that was marked done, seeing if it actually was done.

Anyone can imagine that would be tedious, expensive, and defeats the whole purpose of having task management. Thus, 20 years ago, after many years of pain from people marking their own stuff as done, we made a rule that only managers can mark things done.

But still, it persists. There is not a week that passes by where I don’t find myself reminding someone not to do this. It is a constant pain that plagues us, even though the rule is sprinkled in many places. How can we stress this enough?

They may think that we’re being too strict, but there’s a reason why anyone who is below level 4 should never close their own tasks.

If we accidentally mark something as done, it could cause us to accidentally throw the asset away, since anyone who looks at the project may believe there is nothing more to do there. Thus, a shame to throw away something the client has worked hard to create– and which we’ve invested time to edit, and something we could have used in our ad campaigns.

What’s worse is that they often close a task without providing a link that managers can take a look at. There could be quality issues that may have been missed. There is no proof and no QA by us.

As a rule, whoever is working on a task should NOT be the one marking it complete for obvious reasons. Only managers and I are allowed to do it anyway.

See This Is Why Virtual Assistants on Our Team Shouldn’t Message Me Directly to learn about another constant pain.

If we referred you to this page because you made that mistake, please go through the Level 1 Virtual Assistant Course again. It is constantly updated and will help you become a better team player.

Dennis Yu
Dennis Yu
Dennis Yu is co-author of the #1 best-selling book on Amazon in social media, The Definitive Guide to TikTok Ads.  He has spent a billion dollars on Facebook ads across his agencies and agencies he advises. Mr. Yu is the "million jobs" guy-- on a mission to create one million jobs via hands-on social media training, partnering with universities and professional organizations.You can find him quoted in major publications and on television such as CNN, the Wall Street Journal, Washington Post, NPR, and LA Times. Clients have included Nike, Red Bull, the Golden State Warriors, Ashley Furniture, Quiznos-- down to local service businesses like real estate agents and dentists. He's spoken at over 750 conferences in 20 countries, having flown over 6 million miles in the last 30 years to train up young adults and business owners. He speaks for free as long as the organization believes in the job-creation mission and covers business class travel.You can find him hiking tall mountains, eating chicken wings, and taking Kaqun oxygen baths-- likely in a city near you.