This Is Why Virtual Assistants on Our Team Shouldn’t Message Me Directly

It’s not because I don’t want to be disturbed, contrary to what some of our virtual assistants (VAs) may think.

Have you ever received a message that left you wondering why it was sent to you? I get that all the time from our VAs, and it consumes 80% of my time, which could have gone to doing more important things.

If a VA sends a message to me and no one else, then I’m assuming that the VA thinks I’m the only person who can answer a question or address an issue. That is almost always not true.

If you work in a team, you should learn how to work effectively as a team member.

In any form of team communication, there is always the person responsible, the person accountable, the person consulted, and the person to inform. It’s called #RACI, and it’s in our Level 1 training, which every new team member goes through.

RACI
#RACI

It means that for every message, you can send it to a maximum of four people, but you don’t always have to send it to four people.

Being the CEO, my team should inform me about what’s going on, so I’m the “I” in #RACI. They should copy me but never message me directly, so they should put my email address in the CC field.

When they include me in the loop, they should ensure it’s something that I need to know. I get thousands of messages a day. If VAs can help trim that down by not including me in trivial matters, that would be great!

Who should VAs message directly? Message the person responsible who has to act or make a decision, and always copy the person who is accountable and who should be informed.

It’s so simple, yet a lot of VAs continue to make the same mistake. My hope is that I will never have to send them to this post.

Dennis Yu

About the Author

Dennis Yu
Dennis Yu is co-author of the #1 best-selling book on Amazon in social media, The Definitive Guide to TikTok Ads.  He has spent a billion dollars on Facebook ads across his agencies and agencies he advises. Mr. Yu is the "million jobs" guy-- on a mission to create one million jobs via hands-on social media training, partnering with universities and professional organizations.

You can find him quoted in major publications and on television such as CNN, the Wall Street Journal, Washington Post, NPR, and LA Times. Clients have included Nike, Red Bull, the Golden State Warriors, Ashley Furniture, Quiznos-- down to local service businesses like real estate agents and dentists. He's spoken at over 750 conferences in 20 countries, having flown over 6 million miles in the last 30 years to train up young adults and business owners. He speaks for free as long as the organization believes in the job-creation mission and covers business class travel.

You can find him hiking tall mountains, eating chicken wings, and taking Kaqun oxygen baths-- likely in a city near you.