Every client we take on gets a Basecamp project, and it exists before they ever talk to us again. The reason is simple. Whatever isn’t written down in a shared place lives in somebody’s head or somebody’s inbox, and that’s where work goes to die. Six months later nobody can tell what was promised, what was delivered, or who dropped …
Project Lead Onboarding — What the Accountable Owner Actually Owns
A 30-day, evidence-based onboarding system for project leads: one accountable outcome, four source-backed MAAs, a five-receipt audit, and PASS / PARTIAL / NOT YET manager signoff.
Let’s practice #RACI always
The reply rule If the question is to you, answer this thread within 24 hours. One of: done / doing+date / blocked+who / parked+owner. Another thread is not a reply. Always Reply → Two minutes. Then do the work. When communicating actively with our project stakeholders, we like to use the #RACI model, which stands for Responsible, Accountable, Consulted, and …