Every project at Local Service Spotlight gets a young adult as its owner. Dennis is Consulted or Informed — never Responsible, never Accountable. The skill file that enforces it, plus the repair pass for projects that already drifted.
How to Set Up a Basecamp Project for a New Client
Every client we take on gets a Basecamp project, and it exists before they ever talk to us again. The reason is simple. Whatever isn’t written down in a shared place lives in somebody’s head or somebody’s inbox, and that’s where work goes to die. Six months later nobody can tell what was promised, what was delivered, or who dropped …
Let’s practice #RACI always
The reply rule If the question is to you, answer this thread within 24 hours. One of: done / doing+date / blocked+who / parked+owner. Another thread is not a reply. Always Reply → Two minutes. Then do the work. When communicating actively with our project stakeholders, we like to use the #RACI model, which stands for Responsible, Accountable, Consulted, and …