Sports fans are passionate. No matter what sport you talk about, no matter where you are, sports fans rabidly consume many forms of media. How can sports teams capitalize on an industry where the NFL alone makes $9 Billion?
First, what motivates engagement? Are fans more passionate over a hard loss or a joyous win?
Here is the win/loss record of the San Francisco Giants mapped to the volume of their social interactions.
Clearly, the Giants have more interactions when they win than lose, especially with home games.
To put it another way, are Giants fans likely to do this:
Perhaps the perfect social media strategy is to have winning team, right?
Here’s a curious observation:
When a team is winning, fans say “we” a lot:
When the team is doing poorly, fans say “you”. Look at how Chicago fans react when the Bears resigned Jay Cutler to a controversial large contract:
Your digital presence is a conversation, not a sales pitch.
Whether you are a sports team or a local business, everyone wants to share in your success and have a sense of belonging. They don’t want to just be pitched to (forgive the pun) every day. Managing your page like this well help drive success in the future.
How do you keep your fans engaged on your page? What do you do to help your fans feel like a community? Let us know!
About the Author
You can find him quoted in major publications and on television such as CNN, the Wall Street Journal, Washington Post, NPR, and LA Times. Clients have included Nike, Red Bull, the Golden State Warriors, Ashley Furniture, Quiznos-- down to local service businesses like real estate agents and dentists. He's spoken at over 750 conferences in 20 countries, having flown over 6 million miles in the last 30 years to train up young adults and business owners. He speaks for free as long as the organization believes in the job-creation mission and covers business class travel.
You can find him hiking tall mountains, eating chicken wings, and taking Kaqun oxygen baths-- likely in a city near you.