Website audit checklist for local-service companies.
Audit the business function first, then the technology. A familiar CMS or hosting brand is not evidence that a site is generating, routing, or measuring leads correctly.
1. Business job
- Primary services and service areas are clear.
- The intended action—call, form, booking, or purchase—is visible.
- Ownership exists for every lead destination.
2. Public experience
- Important pages, navigation, media, and URLs work.
- Mobile layouts have no clipping or horizontal overflow.
- Trust proof is specific, sourced, and relevant.
3. Lead path
- Primary forms and phone links are tested.
- Spam/consent behavior and success states are recorded.
- Notifications, CRM routing, and responsible people are verified.
4. Measurement
- Analytics and tag-manager ownership are known.
- Calls, form submissions, bookings, and qualified leads are measurable.
- Conversion events fire once and reach the right account.
5. Search controls
- Titles, descriptions, canonicals, robots directives, and sitemaps are verified live.
- Organization/local-business schema matches the real entity.
- Important redirects are inventoried and tested.
6. Delivery and recovery
- HTTPS and delivery behavior are correct for the recorded architecture.
- A recovery method, retention, and rollback owner are recorded.
- No uptime or recovery guarantee is inferred from a provider logo.
7. Dependencies
- Used plugins, snippets, APIs, frameworks, and licenses map to a business function.
- Unused, abandoned, unknown, or unlicensed components are flagged.
- Custom behavior and third-party fees have an owner.
8. Migration readiness
- Content/data exports and key URLs are available.
- The destination has acceptance tests for every recorded function.
- The source and rollback path remain until tests pass.
The output is a functional baseline.
A useful audit leaves behind a testable record of pages, lead routing, tracking, redirects, search controls, publishing, dynamic behavior, dependencies, recovery, and exceptions. That record can survive a move to a new host, CMS, headless stack, or static build.
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