How To Tell Successful Stories Of Customers

I’m using these words interchangeably– funnel, offer, campaign, high ticket, landing page– since any time we want to sell something, product, or service, we need to have social proof.

Not just because it’s ethical to make sure we’re not selling something we’ve not done before (#LDT– learn, do, teach), but because social proof is critical to driving conversions.

We know there are 3 types of authority– WHO is saying it, WHERE it’s being said, and WHAT is being said (proof achieved through the program/checklist). On this WHAT component, the most powerful is a “success story”– which is beyond a “testimonial”.

Russell Brunson breaks this down in his “high ticket funnels” training (90 minutes of in-depth goodness on the “value ladder”, “ascension path”, or whatever synonym– many names for this)– that to be able to sell high ticket (more than a few thousand dollars), we need to tell the stories of a few successful customers via ads, landing pages, and phone sales:

  • Thus, all clients and team members must understand the “value ladder” (many names for this, like “phone funnel”), which we have training on, before attempt to implement this meta-checklist, which is a checklist of checklists in the SAE (Social Amplification Engine), leading up to phase 5 (amplification).
  • Offer: who, what, where, when, why on a landing page for people to be able to buy. (phase 4 of 6)
  • Success Stories: at least one high authority story from a customer/client, ideally filmed with good audio. (phase 3 of 6)
  • Strategy: #GCT in place to assess market fit– a clear benefit for a micro-niche– and know what is break-even profitable. (phase 2 of 6)
  • Digital Plumbing: tracking in place, so we can run ads and measure conversions. (phase 1 of 6)

We see people trying to jump straight to ads (phase 5), hoping to drive sales without having these critical prerequisites in place. And they wonder why they’re not converting, which leads to all sorts of pain, wasted money, blame, and failure.

We have a checklist for each of the 6 phases in the SAE– so let’s make sure we’re clear on this. We can’t overemphasize this in our training of our clients and of our own people– as well as in our execution.

Think about how easy it is to troubleshoot a funnel with the SAE– the basic local version being the Content Engine, as a course and done-for-you package.

We don’t want to take on any client who doesn’t understand the ingredients we need to succeed together and who also agrees that this isn’t a “get rich quick” implementation.

Dennis Yu

About the Author

Dennis Yu

Dennis Yu is the Chief Executive Officer of BlitzMetrics, a digital marketing company that partners with schools to train young adults. Dennis’s program centers around mentorship, helping students grow their expertise to manage social campaigns for enterprise clients like the Golden State Warriors, Nike, and Rosetta Stone.

He’s an internationally recognized lecturer in Facebook Marketing and has spoken in 17 countries, spanning 5 continents, including keynotes at L2E, Gultaggen, and Marketo Summit. Dennis has been featured in The Wall Street Journal, New York Times, LA Times, National Public Radio, TechCrunch, CNN, Fox News, and CBS Evening News.

He’s a regular contributor for Adweek’s SocialTimes column and has published in Social Media Examiner, Social Media Club, Tweak Your Biz, B2C, Social Fresh, and Heyo. He held leadership positions at Yahoo! and American Airlines and studied Finance and Economics at Southern Methodist University as well as the London School of Economics. He ran collegiate cross-country at SMU and has competed in over 20 marathons including a 70-mile ultramarathon.

Besides being a Facebook data and ad geek, you can find him eating chicken wings or playing Ultimate Frisbee in a city near you.

You can contact him at