Facebook now allows page admins to comment on reviews

This was sent to us by Kevin Evanetski of SocialYeah.com – Thanks, Kevin!

Facebook recently rolled out the ability for page admins to comment on public reviews.

 

However, as a page admin, you currently will not be notified when user replies back to you- a feature not yet implemented.

 

For example: Facebook Page ‘Overstock Outlet’ replied to a user who left a review 6 months ago.  The user will immediately get a notification informing them of the reply, encouraging brand-to-consumer interaction.

 

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For now, only the reviewer gets notified of any response, so page admins will need to be proactive in keeping up with the reviews, making sure to watch closely for anyone with a question / additional feedback,  or if their friends chime in. The activity log currently does not show reviews other than when a page replies in the ALL section.

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This can help page admins remember that they did leave a comment on a review, but doesn’t display an alert currently. This will likely be patched in the future, providing brands a perfect opportunity to respond to feedback, and address any potential concerns their fans may have.

 

Readers- Have you seen this new feature? How do you keep up with conversations even when you’re not alerted?
Dennis Yu

About the Author

Dennis Yu
Dennis Yu is on a mission to create a million jobs.

He is the host of the CoachYu show, a digital marketing certification program that partners together with industry professionals just like doctors, engineers, and teachers where people can get trained and have a job at the same time.

He has been building brands and teaching marketing for over 13 years.

Specializes in helping young adults to grow into the leaders of tomorrow, by confidently developing their marketing skills through training programs and seminars with enterprise clients like The Golden State Warriors, Nike, and Rosetta Stone.

He developed the Technology Partner for Digital Marketing Agencies and Personal Brands. A RevShare Partnership Program that enables growing companies to stay competitive.

None of this would be possible without the generous support of partners such as DigitalMarketer, Social Media Examiner, Fiverr, GoDaddy, Keap, OmniConvert, Onlinejobs.ph, Tom Ferry, Barry Habib, and others who believe in training up millions of digital marketing professionals.

Dennis has been featured in The Wall Street Journal, New York Times, LA Times, National Public Radio, TechCrunch, Fox News, CNN, CBS Evening News and co-authored “Facebook Nation” – a textbook taught in over 700 colleges and universities.

Dennis is an internationally acclaimed speaker in Facebook Marketing who has spoken countless times in 17 countries, spanning five continents including keynote events at L2E, PubCon, Digital Agency Expo, Marketo Summit, and B2C Growth & Innovation Virtual Summit.

Besides being a data and ad connoisseur, Dennis enjoys eating spicy buffalo wings or might just spot him playing Ultimate Frisbee under the sun.

You can contact him at dennis@blitzmetrics.com or on one of his social accounts below.