This was sent to us by Kevin Evanetski of SocialYeah.com – Thanks, Kevin!
Facebook recently rolled out the ability for page admins to comment on public reviews.
However, as a page admin, you currently will not be notified when user replies back to you- a feature not yet implemented.
For example: Facebook Page ‘Overstock Outlet’ replied to a user who left a review 6 months ago. The user will immediately get a notification informing them of the reply, encouraging brand-to-consumer interaction.
For now, only the reviewer gets notified of any response, so page admins will need to be proactive in keeping up with the reviews, making sure to watch closely for anyone with a question / additional feedback, or if their friends chime in. The activity log currently does not show reviews other than when a page replies in the ALL section.
This can help page admins remember that they did leave a comment on a review, but doesn’t display an alert currently. This will likely be patched in the future, providing brands a perfect opportunity to respond to feedback, and address any potential concerns their fans may have.
Readers- Have you seen this new feature? How do you keep up with conversations even when you’re not alerted?
Dennis Yu
Dennis Yu is a former search engine engineer who has spent a billion dollars on Google and Facebook ads for Nike, Quiznos, Ashley Furniture, Red Bull, State Farm, and other organizations that have many locations.
He has achieved 25% of his goal of creating a million digital marketing jobs because of his partnership with universities, professional organizations, and agencies. Companies like GoDaddy, Fiverr, onlinejobs.ph, 7 Figure Agency, and Vendasta partner with him to create training and certifications.
Dennis created the Dollar a Day Strategy for local service businesses to enhance their existing local reputation and make the phone ring. He's coaching young adult agency owners who serve plumbers, AC technicians, landscapers, roofers, electricians in conjunction with leaders in these industries.
Mr. Yu believes that there should be a standard in measuring local marketing efforts, much like doctors and plumbers need to be certified and licensed. His Content Factory training and dashboards are used by thousands of practitioners.