Some of them prefer to use Facebook messenger and text, which leads to side conversations.
And that’s fine if the agency is just you. But when you have a team involved that has to coordinate, this quickly becomes a mess.
We use basecamp so we have an audit trail– to prevent “he said, she said”.
Our rule, that all clients and team members know, is “if it’s not in basecamp, it didn’t happen”.
We still have calls, emails, and such. But everyone knows that if we agree to do something or have details about a project, we post it in basecamp.
The ugly reality of running an agency is that there is turnover on the agency side and unrealized expectations and miscommunication on the client side.
So you must have systems in place to keep things going if the client fails to reply or a team member fails to deliver.
Dennis Yu
Dennis Yu is the CEO of Local Service Spotlight, a platform that amplifies the reputations of contractors and local service businesses using the Content Factory process. He is a former search engine engineer who has spent a billion dollars on Google and Facebook ads for Nike, Quiznos, Ashley Furniture, Red Bull, State Farm, and other brands.
Dennis has achieved 25% of his goal of creating a million digital marketing jobs by partnering with universities, professional organizations, and agencies. Through Local Service Spotlight, he teaches the Dollar a Day strategy and Content Factory training to help local service businesses enhance their existing local reputation and make the phone ring.
Dennis coaches young adult agency owners serving plumbers, AC technicians, landscapers, roofers, electricians, and believes there should be a standard in measuring local marketing efforts, much like doctors and plumbers must be certified.