Are you actively listening and communicating?

Imagine if you went to your doctor, and after you explain your symptoms, they simply say, “Ok, mmhmm, got it,” without saying back anything as they walk out. This would be very disrespectful, especially after you’ve invested time into trying to be thorough.
We’ve seen this the most in written form- emails, text messages, etc., where we’ll write a thoughtful, personalized message and only get an “Ok.” or “Got it.” back. It leaves you to think “What is it that you ‘got’? Are we on the same page?”
Do you know doctors mirror things back? It’s not just for your sake, to show that they listened to you and understand, but also for theirs– structuring what they’ve learned about you and ensuring a mental checklist of items for them to review, while also providing an error-checking mechanism just in case they missed something or aren’t sure they heard you– which could mean dire consequences. This is true for us, too- as we’ve seen many things go off-course due to one small miscommunication.
This doesn’t mean blindly mirroring back everything you just heard. This is tedious to both parties and will quickly become cumbersome. You must focus on the important elements like:
  • Maintain ownership of your actions. When you forego active communication, the dreaded passive voice often takes its place.
  • When requested to do something, outline your next steps. EG: “Would you please plant a garden?” leads to “I will grab my tools and seed bag and get started.”
  • Stay on topic, and use clear, concise language. Don’t rapidly switch to something irrelevant, as this often derails a conversation, confuses everyone, and makes you look distracted or uninterested.
You will be amazed at what knowledge you retain and connections you build once you shift into actively communicating. You will build personal connections and drive things forward– Be less mindless robot and more professional human. 
Dennis Yu

About the Author

Dennis Yu
Dennis Yu is on a mission to create a million jobs.

He is the host of the CoachYu show, a digital marketing certification program that partners together with industry professionals just like doctors, engineers, and teachers where people can get trained and have a job at the same time.

He has been building brands and teaching marketing for over 13 years.

Specializes in helping young adults to grow into the leaders of tomorrow, by confidently developing their marketing skills through training programs and seminars with enterprise clients like The Golden State Warriors, Nike, and Rosetta Stone.

He developed the Technology Partner for Digital Marketing Agencies and Personal Brands. A RevShare Partnership Program that enables growing companies to stay competitive.

None of this would be possible without the generous support of partners such as DigitalMarketer, Social Media Examiner, Fiverr, GoDaddy, Keap, OmniConvert,, Tom Ferry, Barry Habib, and others who believe in training up millions of digital marketing professionals.

Dennis has been featured in The Wall Street Journal, New York Times, LA Times, National Public Radio, TechCrunch, Fox News, CNN, CBS Evening News and co-authored “Facebook Nation” – a textbook taught in over 700 colleges and universities.

Dennis is an internationally acclaimed speaker in Facebook Marketing who has spoken countless times in 17 countries, spanning five continents including keynote events at L2E, PubCon, Digital Agency Expo, Marketo Summit, and B2C Growth & Innovation Virtual Summit.

Besides being a data and ad connoisseur, Dennis enjoys eating spicy buffalo wings or might just spot him playing Ultimate Frisbee under the sun.

You can contact him at or on one of his social accounts below.