Account Manager

Are you the type of person who goes the extra mile to make someone smile (even if you don't know them)?


What Does an Account Manager Do?

The main role of the Account Manager is to make sure we're delivering for the client– which means moving things along to drive actual performance (stats) and perceived performance (client happiness).

Thus, the Account Manager is the A (accountable) in #RACI— problem-solving, communicating, and following up, as necessary.

As an Account Manager, your job is to make sure that your team members complete the tasks for your clients in the Basecamp Project Queues.

It’s a common misconception that an Account Manager or outsourced team is only necessary once a business has grown to 10-15 clients, but the fact is, when an agency reaches 15 clients, it becomes very difficult to manage client services and other operations. A reliable Account Manager is necessary in order to scale and grow!

What Does a Good Account Manager Look Like?

Good Account Managers are people who don’t have to be told what the client wants because they already know, and that’s why they’re so valuable. The best ones know how to balance their own needs with the needs of the client and know what makes a project successful.

The ideal candidate is able to identify the needs of both new and current customers to help them achieve success. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.


  • Work cross-functionally to communicate with all stakeholders responsible for the customer's success via Zoom, Basecamp, and other channels.
  • Willing to be a pro-level digital marketer by getting certified in our Digital Marketing Program.
  • Keeps up-to-date on what's happening in the industry, has an insatiable curiosity, and is performance-oriented.
  • Pays close attention to details. Include "Rabbit" in the title of your email application to show that you can follow directions and send it to
  • Manage all reporting about the health of customer accounts and help optimize campaigns.


  • Previous account management experience.
  • High English proficiency (perfect grammar)
  • Articulate and well-accustomed to a client-facing role.
  • Able to interpret client data on Google, Facebook, and other channels.
  • Familiar with a range of agency tools, which cover GoHighLevel, Vendasta, Basecamp, SEMrush, and others. If you don't know any of these, we can teach you.
  • Eager to become a PRO in digital marketing.
  • Willing to work full-time

Please Watch: A Master Class in Digital Marketing with Dennis Yu and Jason Pantana

Are you ready? Great! Go through the required training below.

  1. The 9 Triangles Framework
  2. Level 1 Virtual Assistant Course (Required for all team members including Account Managers)
  3. Level 4 Account Manager Program
  4. Digital Marketing Training System

You'll want to do this right the first time so please check out Mistakes to Avoid When Applying for a Job, and learn about the most common mistakes that most people make.

The additional courses below are recommended for Account Managers:

  1. 15 Second Video Course
  2. Agency Management
  3. Amplification: The Road Map To Successful Facebook Campaigns
  4. An Introduction To Chatbots - Automating Leads and Sales
  5. Break Free From the Clock - How To Charge Clients for Value
  6. Content Marketing
  7. Course Builder Course
  8. Digital Plumbing
  9. Dollar a Day Course
  10. Dominating in Google via your Google Business Profile
  11. Expert Tips: Getting your GBP Optimized by Maria Elena Duron
  12. Facebook Business Manager Basics
  13. From Solopreneur To Agency Machine – the Three Phase Growth Process
  14. Goals - Standards of Excellence
  15. How I 10x the Value of My Time
  16. How I Get Through 1,000 Emails Per Day
  17. How I Manage My Time
  18. How To Be a Facebook Targeting Ninja
  19. How To Become a Professional Public Speaker - Tips They Don't Tell You
  20. How To Create KILLER One Minute Videos
  21. How to Do a One-Call Close with the Master of Sales, Alex Schlinsky
  22. How to Get Millions of Impressions on LinkedIn
  23. How To Go From a One-Man Show To a Team
  24. How To Impress Important People
  25. How to Power Network and Win at a Conference
  26. How To Run a Live Workshop
  27. How To Setup a Revshare Deal
  28. How To Supercharge Your Personal Brand Using Systems
  29. How To Write Copy That Turns Your Audience Into Your Brand Ambassadors
  30. Make Stories, Make Money
  31. Master Content Micro Course
  32. Master Design Course
  33. Meetings Checklist Course
  34. One Minute Video
  35. Optimization [#MAA]
  36. Optimization: How To Dissect the Performance of Your Ads
  37. Peek Over My Shoulder - How I Used LinkedIn To Drive Results
  38. Personal Branding
  39. Podcasting Success: Interviewing Top Executives With Michael Krigsman
  40. Quick Audit Training
  41. Quora Ads
  42. Secrets in Speaking and Consulting with Braden Kelley
  43. SEO 101: Master SEO Fundamentals with SEMRush
  44. Social Amplification Engine
  45. SOW Training
  46. The Content Factory
  47. The Million Dollar Client
  48. The Seven Components of a Successful Quick Audit
  49. TikTok Ads Course
  50. Tracking and Analytics To Understand Your Customer Journey
  51. VA Hiring
  52. Video Studio Setup
  53. Why You Should Hire and Train a Young Adult To Work in Your Business
  54. Writing Your Book in a Weekend Using Jasper
  55. Office Hours: #MAA Framework: A Strategic Guide to Optimization
  56. Office Hours: 5 Authority Building Hacks to Grow Your 7-Figure Agency
  57. Office Hours: 7 Google Signals to Increase your Website Ranking
  58. Office Hours: Authority is the Way to Driving Algorithms
  59. Office Hours: Become Famous on Social Media
  60. Office Hours: Break Down Content Into Smaller Pieces Through Repurposing
  61. Office Hours: Building Authority Through Courses and Programs
  62. Office Hours: Building your Personal Brand by Interviewing High Authority People
  63. Office Hours: Campaign Audit – Metrics, Analysis, Action
  64. Office Hours: Case Study: Quick Audit
  65. Office Hours: Close a Six-Figure Deal via a 5-Minute Solid Proposal
  66. Office Hours: Conquer Local Business and Project Management
  67. Office Hours: Conquer New Categories by Leveraging Your Brand
  68. Office Hours: Create an Interactive Sequence Process
  69. Office Hours: Create Videos Consistently
  70. Office Hours: Design Strategy Course (formerly Office Hours: How To Create Documents At Scale)
  71. Office Hours: Dominate in Google
  72. Office Hours: Financial Strategies for Entrepreneurs
  73. Office Hours: Finding TikTok Success with Elliott Padfield
  74. Office Hours: Focus on the Fundamentals To Achieve Viral Success on TikTok
  75. Office Hours: Generate Copy That Sells
  76. Office Hours: Generate Influence Using the "Thank You Machine"
  77. Office Hours: How AI Can Help you Generate Content to Improve your SEO
  78. Office Hours: How TEAM System Works
  79. Office Hours: How TikTok Works in Running an Agency
  80. Office Hours: How to Leverage Cameo to Generate Influence
  81. Office Hours: How to Provide an Hour of Great Value
  82. Office Hours: How to Rank on your Name or Someone Else’s Name in Search Results
  83. Office Hours: How to Use Digital Marketing to Enhance Traditional Marketing
  84. Office Hours: Improve Engagement To Increase Your Sales
  85. Office Hours: Land Big Deals
  86. Office Hours: Learn How To Generate Content That Gets Shared Across Social Media
  87. Office Hours: Learn How To Make the Right Decision in Hiring Virtual Assistants
  88. Office Hours: Level up Your Ability To Speak Concisely in Any Pubic Speaking Setting
  89. Office Hours: Leverage a Quick Audit, Boost Your Agency
  90. Office Hours: Leverage Google My Business
  91. Office Hours: Leverage Interactive Video in Digital Marketing
  92. Office Hours: Leverage LinkedIn as a Business Owner
  93. Office Hours: Leverage Repurposing Content To Increase Engagement
  94. Office Hours: Leverage the Power of Analytics To Have More Successful Marketing Campaigns
  95. Office Hours: Leverage the Power of Case Studies To Build Authority and Grow Your Brand
  96. Office Hours: Leverage the Power of Content To Keep Your Followers Engaged
  97. Office Hours: Leverage the Power of Descript to Repurpose Content
  98. Office Hours: Leverage Twitter as a Business Owner
  99. Office Hours: Look Professional on Video
  100. Office Hours: Managing an Agency With Special Guest Lisa Buyer
  101. Office Hours: Master the Job Posting Techniques That Lead To Perfect Hires
  102. Office Hours: Mobile Mastery: Creating Compelling Videos and Confidently Speaking on Your Smartphone
  103. Office Hours: Optimization and Copywriting using AI
  104. Office Hours: Outsource Video Editing Work to Fiverr
  105. Office Hours: Presenting Powerfully in Video
  106. Office Hours: Pro Tips for TikTok Video Production with Ryan Magin
  107. Office Hours: Quick Audit Strategies
  108. Office Hours: Reverse Engineering How to be an Industry Influencer
  109. Office Hours: Roleplay – Close Deals and Diagnose Issues
  110. Office Hours: Roleplay – Techniques on How to Close Deals
  111. Office Hours: Roleplay- Make Introductions
  112. Office Hours: Scale Up Your Business by Hiring the Right People
  113. Office Hours: Search Engine Optimization
  114. Office Hours: Strategies for Business Franchise
  115. Office Hours: Strategies To Help You Get Verified on Social Media Platforms
  116. Office Hours: Supercharge Your Social Sharing: Unlock the Power of AI to Maximize Your Reach
  117. Office Hours: The Art and Science of Newsjacking
  118. Office Hours: The Framework: What It Takes to Be a Successful Entrepreneur with Bryan Eisenberg
  119. Office Hours: The Value Ladder
  120. Office Hours: TikTok Advertising: How It Works
  121. Office Hours: Use Interactive Video to Drive Leads Through Your Funnel
  122. Office Hours: Website 30-Minute Quick Audit
  123. Office Hours: What to Do With Haters
  124. Office Hours: Why Agency and Consultants Lose Clients
  125. Office Hours: Why Books Build Authority And How AI Can Help
  126. Office Hours: Write Your First Book Fast

Frequently Asked Questions:

I looked at all the requirements and passed with flying colors. I'm also ok with the setup. How do I apply?

  1. Watch the video on this page.
  2. Click the button below.
  3. Compose a mind-blowing proposal.
    • Demonstrate that you know what we're about and what we do in your message (do your research).
    • Include links to examples (proof) of previous work that you've done related to this role.
    • Include references that we can contact to get feedback.
    • Indicate if you're coming in full-time or part-time.