At a glanceWhat You Should Have Done by Now
  1. 1Do, delegate, or delete it the same day.
  2. 2Every handoff is a Basecamp to-do with an owner and a date.
  3. 3This page is one piece of that loop.

Part of Level 1

One inbox. Do, delegate, or delete it the same day. Every handoff is a Basecamp to-do with an owner and a date. Answer on the thread that asked. Done means you looked. This page is one piece of that loop.

Getting Stuff Done → The Level 1 hub, with the map of every piece.

Start here

Canonical page for every new team member. The same mistakes, in one place, before the access list.

New Team Member →

The reply rule

If the question is to you, answer this thread within 24 hours. One of: done / doing+date / blocked+who / parked+owner. Another thread is not a reply.

Always Reply → Two minutes. Then do the work.

What done means

Done means you looked at it where it landed and attached what you saw. Every to-do you close ends with one line: Verified: what you opened, what you saw, when — or an honest Verified: NO and why. A script checks it the next morning. Level 1, Do · Delegate · Delete.

The Checker That Isn’t You → Open it. Paste what you saw. Then close it.

What You Should Have Done by Now

There are some things you need to do as a new member after onboarding. Please refer to the list below to know what these are.

  1. Finished or started studying the Level 1 Agent and 9 Triangles courses
  2. Personalized your accounts: Google (includes Gmail), Basecamp, WordPress, Academy, and YouTube
  3. Added your picture to your Google and Basecamp accounts
  4. Created a LastPass account and installed the Google Chrome extension (use your company email for the account)
  5. Provided Operations with your information which will be added to the Team Roster.
  6. Familiarized yourself with the other members of the team (see the Team Roster)
  7. Got with your team lead and introduced yourself
  8. Checked your email

What You Should Do Next

  1. Read and understand what's in the Operations Process Guide.
  2. Start checking in every work day before starting work.
  3. Start your day right by going through your inbox first. Aim for Inbox Zero daily.
  4. Go through the required training listed in the next section.
  5. Familiarize yourself with Basecamp.
  6. Familiarize yourself with our Google Drive.
  7. Familiarize yourself with the Asset Tracker. It is where we document all our digital assets.
  8. Familiarize yourself with the 1,000 Tasks Library.
  9. Ensure you have access to the items listed in the "What You Should Already Have by Now" section. If you need access to something, submit a request.
  10. Update your team lead on your training progress.
  11. Start submitting your End-of-Day report daily. Don't skip this, please. We check for compliance every day.
  12. Learn how we do things, and do them yourself. When you have done something successfully at least three times without anyone's help, you can help us train other team members.
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