Are you the type of person who goes the extra mile to make someone smile (even if you don't know them)?

This rare opportunity is for you if you genuinely enjoy helping customers while empowering a company to grow. You'd be working with our Operations Manager at Content Factory, working full-time.

We pay our people well because we want the best and to see them happy, while growing in a great career with us.

Your role is to fulfill two closely related responsibilities: The Client Care Specialist as well as the Virtual Assistant to the executive team.

You'll be the frontline and friendly voice of BlizMetrics, assisting our customers through technical challenges to account issues, managing memberships for our online community, plus anything in between.

We have powerful and positive intentions. We care about our team members, and celebrate each other's wins.

(Remuneration for our team members can be made either weekly or twice per month depending on preference, and can also be conducted through either Paypal or Transferwise)

Experience REQUIREMENTS

• Excellent communication skills (both written AND verbal)
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Extremely technically savvy (if you had to, you could teach technically challenged Grandma how to use her iPhone)

Logistics:

• Full Time: 30-40 hours
• Working Hours Available: Any time 8 hours a day
• Flexibility: occasionally work weekends or hours outside 8:00-5:00 during major product launches.

Success Outcomes:

• Continually improve customer engagement and client satisfaction
• Advocates on behalf of the customer
• Searches for ways to make the customer happy
• Proactive in communication with the executive team with quick and efficient responses.

To apply for this job, send an email to hiring@yourcontentfactory.com and answer this quiz:
https://docs.google.com/forms/d/e/1FAIpQLSe3he_FHS0SZC6CzJESmhlL_o1HY-VQvyWp0UqR5n03squCTA/viewform?usp=sf_link

Write the keyword "INCEPTION" in the subject line of the email.

Also, tell us why you're a long-term player in your response, and make a one minute video demonstrating why you would be a good fit for us and why you are a long-term player. It can be up to 4 minutes if you'd like. Paste that URL in your message through your message to hiring@yourcontentfactory.com. Do not read a script, but do prepare thoughts.

We expect that you, like the others in our program, will level up and continue to increase your salary over time. As you're more productive, you deserve to earn more.

Looking forward to hearing from you and how you fit this description!

Only applications submitted through the hiring@yourcontentfactory.com email will be entertained.

If you know Infusionsoft, Facebook ads, basecamp, and WordPress, even better.